Returns & Refunds

At Avenelle Rue, we're here to help if something isn't right with your order. Please contact us before shipping any item back so we can review your request and explain the available options.

How to request help

Use our Contact Us page, including your order number, the affected item, and a description of your concern. For a damaged, defective, incomplete, or incorrect order, please include clear photos when possible.

Orders delivered within the United States

Return eligibility depends on the item and its applicable terms. For items fulfilled by our Trendsi supplier, qualifying unworn clothing must retain its original tags and labeled packaging. Trendsi requires eligible return requests within seven days after delivery of the complete order. Please contact us promptly so we can review your request before that supplier window closes.

Orders outside the United States

Our current online checkout is configured for eligible U.S. destinations. If international sales are offered later, standard supplier change-of-mind returns may not be available. Mandatory consumer rights remain in effect wherever applicable.

Items that may be excluded

Some products have additional hygiene or other return restrictions. Please check the product information and contact us about eligibility before sending a return. This policy does not override rights provided by applicable consumer law.

Approved returns

If your return is approved, we will provide the correct return instructions and destination. Please do not return an item to the address printed on its original shipping label without instructions. Return shipping fees and any deductions will be explained before you send the item, in accordance with applicable law and the terms for your purchase.